The Smartphone Wars are Coming

Information technology tools will transform the operating environment for U.S. forces in significant ways, ushering in an era of radical transparency, connectivity, and atomization of conflict. Can America's military adapt? 

We are living today in the midst of the greatest democratization of information since the invention of the printing press. Smartphones transform any person into a citizen reporter, the leader of a digitally-enabled smart mob, or the spark of a new viral movement. Information technology connects people and empowers. This technology (literally) in the hands of everyday people is changing the operating environment in profound ways for U.S. military forces, creating a world of radical transparency, connectivity, and atomization of conflict.

Radical Transparency:

Ubiquitous smartphones have ushered in an age of radical transparency, and many governments are not ready for it. The ability of any individual to record and spread in real-time information about abuses by authorities has upended relationships between citizens and traditional authorities around the globe. In the United States, police departments have struggled to adapt to an era where abuses – real or perceived – can be recorded by bystanders and broadcast globally. Abuses that previously might have existed in the shadows have been dragged into the open. Incidents that previously would have been isolated, with only immediate bystanders aware of what actually occurred, can now be replayed over and over on social and traditional media. Pictures and video bring an objective record of events, or at least the appearance of one, as well as a visceral emotional quality that resonates with viewers. Debates over whether this new reality is changing police behavior and what that means overshadow a deeper point: Information technology has fundamentally altered public transparency over police behavior.

The same dynamic will exist in military operations. While there have been incidents in recent conflicts, such as Koran burning or urinating on corpses, that have had wider ramifications, the day-to-day interactions between U.S. troops on the ground and host nation populations have been relatively localized to that home or village. A world where every action and inaction of Soldiers and Marines on the ground is recorded and spread via social media is a radically different social environment. A misstep that previously might have inflamed a village now could inflame a country. One negative interaction can easily overshadow tens of thousands of positive interactions; a perceived slight or disrespect toward one person can become a symbol of perceived U.S. attitudes toward an entire population. In a world where information spreads virally and organically over social media, the U.S. military could find itself caught flat-footed by one mistake by a private on the ground that changes a population’s attitude overnight toward the U.S. military’s presence.

Radical transparency will also force the U.S. military to rethink operational security practices for forces operating among populations. The standard practice of troops publicly displaying nametags and unit patches on military operations poses a significant force protection risk in a world where so much personal information is available online. As hacktivists have “doxxed” police and security officials (including the CIA director) by publicly releasing personal information, such as their home address, phone number, and names of family members, U.S. troops similarly could be at risk. Special operations forces have long operated under the assumption that personal identifying information is a hazard, exposing them to potential reprisals from terrorists, a common-sense force protection measure that conventional forces should adopt.

Connectivity Levels the Playing Field:

Smartphones in the hands of everyday citizens not only empower people to share information, but also to take action. People can easily organize in ad hoc social movements and networks in ways that would have been far more difficult in a pre-digital era. Smartphones and social media have been key catalysts in empowering citizens in protest movements in the Arab Spring, various “color revolutions” around the globe, and protests in the United Kingdom and the United States.

In some cases, technology can give protestors an information advantage even over governments. In 2011, London rioters used decentralized communication over BlackBerry messenger networks to share information about police barricades, allowing them to circumvent police checkpoints and loot unprotected areas. Communication and coordination among rioters was entirely decentralized and organic, giving them more accurate real-time information about changing events on the ground than the police. Police were further challenged in that there was no central communications node to shut down without taking down the entire London BlackBerry network.

Similarly, ad hoc networks of likeminded individuals could swarm military forces, disrupting their movements via digitally-empowered “smart mobs” on landing zones or roads. Unarmed mobs could incite military forces to respond, all the while filming their actions for broadcast. Militaries will be hard pressed to hide their movements in a world of radical transparency, and greater connectivity will enable enemies to rapidly organize to attack U.S. forces.

The Atomization of Conflict:

Pages