Best Buy's Response to Coronavirus: Curbside Pickups
For all you tech-savvy consumers out there who love to physically try out certain items before deciding to purchase them, you’re likely out of luck--for now.
For all you tech-savvy consumers out there who love to physically try out certain items before deciding to purchase them, you’re likely out of luck.
That’s why the closings of consumer electronics stores like Best Buy sting so much. Because of this current health pandemic, Best Buy and other retailers have been forced to provide curbside pickups only. This kind of service used to be a popular perk, but now it’s largely driven by public health mandates.
Surely, there are far worse problems out there, but if you’re in the market to buy a new laptop or an OLED TV, there is nothing like directly seeing and testing out your future purchase. Websites and apps these days do a valiant job in showcasing the products, many of them in 3-D and via related short videos.
But if you’re fortunate enough to have a pretty good inkling regarding what you want, Best Buy’s website and app should be able to fulfill your desires. There are some pretty nice deals to be had as well, especially on TVs, laptops and gaming consoles.
If you haven’t taken advantage of Best Buy’s curbside pickup service, it’s really a snap to master. In fact, thousands have already taken advantage of this service. According to data from Adobe Analytics, buy-online-pickup-in-store orders, which include curbside, skyrocketed 87 percent year over year between late February and March 29.
Shoppers also have the flexibility of placing orders while in a Best Buy parking lot. If the selected product is in stock, an employee will retrieve it and deliver it to you while you remain safely in your vehicle.
Keep in mind that although these curbside services exist, Best Buy has decided to suspend all scheduled installations, haul-aways and repairs for larger items like refrigerators, freezers, washers, dryers and TVs.
While Best Buy is doing its utmost to meet the demands and safety concerns of its customers, the Minneapolis-based company is also lending a hand to its hardworking employees.
Earlier this week, Best Buy told store employees that it would continue to pay them for another two weeks, even though its stores are closed except for the curbside order pickups. Employees who volunteer to work, mostly by helping with curbside pickup and online orders, are being compensated an additional $2.50 an hour.
Ethen Kim Lieser is a Tech Editor who has held posts at Google, The Korea Herald, Lincoln Journal Star, AsianWeek and Arirang TV.